Managing Medical Emergency Calls

Karl Hedman

247 SEK

SKU: 987-91-7623-690-1 Category:

Description

Managing medical emergency calls is a question of utmost importance to both callers and emergency call-takers. This book provides readers with an understanding of questioning, emotion management, risk management and instruction giving in medical emergency calls. The study is based on ethnographic fieldwork in a Swedish emergency control centre.
Karl Hedman teaches sociology, social work and nursing at Jönköping University in Sweden. His current research concentrates on leadership in crises, migration and integration, ambulance services, social care services for older people, persons living with cancer and professional coping skills.

Additional information

Weight 627 g
Dimensions 17 x 169 x 239 mm
Language

English

Number of pages

281

Publication year

2016

Format

Paperback

ISBN

987-91-7623-690-1

ISSN

1102-4712

Volume

113

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